In the seminal book on improving customer service, “WAYMISH (Why Are You Making It So Hard for Me to Give You My Money),” authors Ray Considine and Ted Cohn note a few dozen cases of really good and really bad service. (more…)
Author Archive
Nordstrom, Gracious Home and TogoRun, June 22nd, 2009
Good Service in a Bad Economy, May 26th, 2009
There have been dozens, if not hundreds, of news articles counting the many good things that have come out of the current bad economy. On its Web site, Redbook says there are 10, (more…)
We are TogoRun, April 27th, 2009
An oncologist we know once described his choice of medical specialty this way: “I graduated first in my class in pediatric medicine from Yale. But working with sick kids was so depressing I switched to oncology during residency.” (more…)